Frequently Asked Questions
Where are Veloura products made?
Our products are carefully designed and produced in collaboration with trusted manufacturers both in Europe and internationally, with a strong focus on quality and sustainability.
What payment methods do you accept?
We accept several payment methods, including credit cards (Visa, MasterCard, American Express), Shop Pay, Google Pay, and Apple Pay.
Can I change or cancel my order after placing it?
Orders usually take 2–3 days to process. Please contact us as soon as possible at info@veloura-hair.com if you need to change or cancel an order. Changes or cancellations cannot be guaranteed once processing has started or the order has shipped.
How can I return or exchange an item?
We do not offer exchanges. You can return items within 14 days of receipt, provided they are unused and in their original condition. Please contact us through our Contact page. Do not send your item back before receiving our return instructions.
Which countries do you ship to and what are the shipping costs?
We ship worldwide. Standard shipping is free on all orders, while express shipping rates are calculated at checkout.
How long does delivery take?
Standard delivery takes approximately 8–13 days. Express delivery takes approximately 5–9 days. Shipping costs are calculated at checkout.
How can I track my order?
Your tracking details will be emailed to you once your order has been processed, usually 2–3 days after you place your order. You can then follow your parcel on our Track & Trace page.
What should I do if my order arrives damaged or defective?
Please take clear photos or videos of the product and packaging within 48 hours of delivery and send them, along with your order number, to info@veloura-hair.com. We will arrange a suitable solution.
