Last updated: 19 October 2026
ARTICLE 1 - LOGISTICS AND DELIVERY
We ship worldwide through our international logistics network.
1.1 Standard Delivery: Estimated delivery takes 8–13 days.
1.2 Express Delivery: Estimated delivery takes 5–9 days.
ARTICLE 2 - SHIPPING COSTS
2.1 Standard Shipping: To optimally serve our global community, we offer standard free shipping on all orders. No minimum order quantity is required.
2.2 Express Shipping: Express shipping costs £5, €5 or US$5, depending on your checkout currency. The shipping cost is displayed at checkout before you finalize your order.
ARTICLE 3 - INTERNATIONAL ORIGIN AND DELIVERY TIMES
3.1 International Network: We work with a global network of specialized distribution centers (including Asia and North America) to deliver exclusive products to you directly from the source.
3.2 Estimated Delivery Times:
- Standard delivery: 8–13 days.
- Express delivery: 5–9 days.
Delivery times are estimates. If your delivery is delayed, please contact info@veloura-hair.com as described in Article 8.
3.3 Rights AU & CA: For consumers in Australia and Canada: Our delivery times are reasonable estimates. If a significant delay occurs, your rights under the Australian Consumer Law (ACL) or local Canadian consumer protection acts will be fully respected.
ARTICLE 4 - TAXES, VAT, AND CUSTOMS
In accordance with Article 4 of our Terms of Service, the following rules apply regarding taxes:
4.1 Import Duties and VAT: Our parcels are shipped Delivered Duty Paid (DDP). Applicable import VAT, customs duties and customs-handling charges connected with delivery are included in the order price.
4.2 Additional Charges: Customers should not be asked to pay additional import charges before receiving their parcel.
4.3 Unexpected Requests: If a carrier requests an import payment, contact info@veloura-hair.com with your order number and a copy of the request before paying or refusing the parcel.
ARTICLE 5 - TRACKING INFORMATION
Your tracking details will be emailed to you once your order has been processed, usually 2–3 days after you place your order.
5.1 Activation: Tracking information may take a little time to become active and visible with the carrier after dispatch.
ARTICLE 6 - SPLIT SHIPMENTS
If you order multiple products, they may be sent from different distribution centers. In that case, you will receive a separate tracking code for each package. There are no extra costs associated with this.
ARTICLE 7 - DELIVERY AND RISK
7.1 Responsibility: The Consumer is responsible for providing a correct and complete delivery address. The risk of damage and/or loss of products rests with the Entrepreneur until the moment of delivery to the Consumer or a pre-designated representative.
7.2 Uncollected Packages: If a package cannot be delivered or is not collected from a pick-up point, it will be considered a refused shipment. In accordance with Article 4.3 of our Terms of Service, the actual return shipping and administrative costs will be deducted from the refund.
ARTICLE 8 - DELAYED OR LOST SHIPMENTS
8.1 Delays: If the estimated delivery window has passed, contact info@veloura-hair.com with your order number so we can investigate with the carrier. Your statutory rights remain unaffected.
8.2 Loss: In the event of definitive loss by the carrier (after an official investigation), we will provide an appropriate solution in the form of a replacement product or a full refund.
ARTICLE 9 - CONTACT
For questions about your shipment, please contact our support team via: info@veloura-hair.com.
