Track your order

Check the status of your Veloura order. Enter your order details below to track your delivery. Tracking details are emailed after order processing, usually 2–3 days after you place your order.

Frequently Asked Questions

Where is my order right now?

Enter your order number or tracking number in the tracking form above to see the latest available update. Tracking information is provided by the carrier and may take some time to refresh after each scan.

I cannot find my tracking email. What should I do?

Tracking details are emailed after order processing, usually 2–3 days after you place your order. If you have not received your tracking email after 3 days, check your spam, junk and promotions folders and search for Veloura. You can also use your order number in the tracking form above. If you still cannot find it, contact info@veloura-hair.com and include the full name and email address used at checkout.

My tracking link is not working. What can I do?

Copy your tracking number and enter it directly in the tracking form above. A newly issued tracking number may not show an update immediately because the carrier must scan the parcel first. Please try again later before contacting support.

My tracking has not updated yet. Is that normal?

Yes. Tracking can remain unchanged while a parcel is travelling between sorting centres, passing through customs or waiting for its next carrier scan. This does not automatically mean that the parcel has stopped moving.

My tracking says pre-shipment or label created. What does that mean?

Your shipping label has been created and the carrier is waiting to register the first physical scan. The status will update once the parcel enters the carrier's network.

The tracking shows a different city or route. Should I worry?

Usually not. Carriers route parcels through regional and international sorting hubs, so the route may not look direct. The destination address remains the address entered with your order.

My delivery is taking longer than expected. What should I do?

Standard delivery usually takes 8–13 days and express delivery usually takes 5–9 days. Delays can occur because of customs, peak periods, weather or local carrier conditions. If the estimated delivery window has passed and tracking has not updated for several days, email info@veloura-hair.com with your order number.

My tracking says delivered, but I did not receive my parcel. What now?

First check your safe place, mailbox, reception area and neighbours, and review any delivery photo or note from the carrier. Some parcels are marked delivered shortly before they physically arrive. If it is still missing after 24 hours, contact the carrier and email us with your order number.

Can I change my delivery address after ordering?

Contact us immediately at info@veloura-hair.com. We can only change the address if the order has not yet been processed or shipped. Once the parcel is with the carrier, we cannot guarantee an address change.

I entered the wrong email address at checkout. Can you update it?

Yes, contact info@veloura-hair.com and provide your order number, full name, delivery address and the correct email address so we can verify the order and help you.

My parcel is being returned to sender. What happens next?

Email info@veloura-hair.com as soon as possible with your order number and tracking number. We will review the carrier information and contact you about the available next step after the return has been confirmed.

When will my order arrive?

Standard delivery usually takes 8–13 days. Express delivery usually takes 5–9 days. The latest carrier estimate shown in the tracking information is the best indication of your parcel's current expected arrival.